Why Puerto Rico for your contact center; an educated, available, bilingual workforce, strong work ethic, a tradition of customer service, low employee turnover, high productivity, advanced telecommunications infrastructure, cost savings related to infrastructure and reduced start-up costs when compared to the U.S. A. mainland.

Puerto Rico’s bilingual and available workforce is well prepared to meet the needs of companies operating on the Island, as well as those considering expanding or relocating. The requisite telecommunications infrastructure is already in place, including a 100% digital network; 4,600km of fiber optic cable creating 12 self-healing rings and an Asynchronous Transfer Mode network that rivals or exceeds the quality of many ATM networks in the U.S. and around the world.  Puerto Rico is connected to the world through 92 satellites, and six (6) major undersea cables. Puerto Rico ranks seventh (7^th) in the Caribbean and Latin America in fixed line communication and third (3^rd) in Internet penetration. A highly educated, bilingual (Spanish/English) workforce makes Puerto Rico the location of choice for contact center companies looking to enter or expand within the North American, South American or Caribbean markets.

Companies making recent investments in facilities in this sector include Atento, Direct Responsource, IDT Netherlands, Equant Puerto Rico, Ericsson Caribbean, IDT Corporation and Neptune Media. Collectively, these companies created over 1,100 jobs.

Puerto Rico is the lowest cost gateway to the most lucrative market in the world. Here you can enjoy the benefits of operating within a U.S. jurisdiction, with the added tax benefits of operating under a foreign tax structure. Puerto Rico’s value proposition offers an unparalleled combination of both financial and operational advantages that include:

Contact centers also find a ready supply of educated workers at all skill levels. Puerto Rico universities graduate some 23,000 bilingual students each year.

Puerto Rico has a loyal, productive workforce, trailing only Japan in the fewest number of days lost to labor disputes per manufacturing employee, and wage rates are typically 20% to 30% lower than those on the mainland for the same position. A recent study has shown that productivity rates per dollar in Puerto Rico are significantly higher than the U.S. average. A variety of wage and training grants are available as are both U.S. federal and local training programs.

The Island has spent billions of dollars to insure a world-class infrastructure that includes

PRIDCO (Puerto Rico Industrial Development Company) is the agency of the Commonwealth of Puerto Rico tasked with assisting companies to set up operations on the Island. In addition to “fast tracking” permits and other documents necessary to operate, PRIDCO is the largest owner of industrial real estate on the Island, with some 25 million square feet, of which 1.5 million is available for rental. And PRIDCO’s assistance doesn’t end with the commencement of the new facility. A PRIDCO representative is assigned to visit each facility on a regular basis to insure that any minor problems are quickly resolved.

Puerto Rico offers the tax advantages of being offshore with the safety and quality of life of staying home. For more information or to schedule a meeting with a PRIDCO Special Projects Manager you can either e-mail us at info@pridco.com or call toll free at 1-888-5-PRIDCO (774-3226).